PUP.Optional.Restoro

Short bio

PUP.Optional.Restoro is Malwarebytes’ detection name for a system optimizer called Restoro.

GUI Restoro

PUP.Optional.Restoro GUI

Symptoms

Users of affected systems may have seen these warnings during install:

PUP.Optional.Restoro install instructions

PUP.Optional.Restoro install instructions

 

PUP.Optional.Restoro installer

PUP.Optional.Restoro installer

and this entry in their list of installed Programs and Features:

PUP.Optional.Restoro installed

PUP.Optional.Restoro installed

Type and source of infection

PUP.Optional.Restoro is a system optimizer. These so-called “system optimizers” often use intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems. This one gains persistence by installing a service called RestoroActiveProtection.
PUP.Optional.Restoro is usually installed by the users themselves under false pretences.

restoro.com website

PUP.Optional.Restoro website

Protection

Malwarebytes protects users from PUP.Optional.Restoro by using real-time protection.

Malwarebytes blocks PUP.Optional.Restoro

Malwarebytes blocks PUP.Optional.Restoro

Remediation

Malwarebytes can detect and remove PUP.Optional.Restoro without further user interaction.

  1. Please download Malwarebytes to your desktop.
  2. Double-click MBSetup.exe and follow the prompts to install the program.
  3. When your Malwarebytes for Windows installation completes, the program opens to the Welcome to Malwarebytes screen.
  4. Click on the Get started button.
  5. Click Scan to start a Threat Scan.
  6. Click Quarantine to remove the found threats.
  7. Reboot the system if prompted to complete the removal process.

Malwarebytes removal log

A Malwarebytes log of removal will look similar to this:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 8/17/18
Scan Time: 9:12 AM
Log File: f8554257-a1ec-11e8-9987-00ffdcc6fdfc.json
Administrator: Yes

-Software Information-
Version: 3.5.1.2522
Components Version: 1.0.391
Update Package Version: 1.0.6383
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 251266
Threats Detected: 109
Threats Quarantined: 109
Time Elapsed: 3 min, 20 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 3
PUP.Optional.Restoro, C:\PROGRAM FILES\RESTORO\BIN\RESTOROPROTECTION.EXE, Quarantined, [577], [551613],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroService.exe, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\RestoroMain.exe, Quarantined, [577], [551606],1.0.6383

Module: 5
PUP.Optional.Restoro, C:\PROGRAM FILES\RESTORO\AX.DLL, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, C:\PROGRAM FILES\RESTORO\BIN\RESTOROPROTECTION.EXE, Quarantined, [577], [551613],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroService.exe, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\engine.dll, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\RestoroMain.exe, Quarantined, [577], [551606],1.0.6383

Registry Key: 22
PUP.Optional.Restoro, HKCU\SOFTWARE\Local AppWizard-Generated Applications\Restoro, Quarantined, [577], [551612],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\CLSID\{BA827421-E282-479E-AE60-34796877B8AE}, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\CLSID\{AE198C69-7358-4856-9029-F4C0FAD524C1}, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\TYPELIB\{C661BE9A-11D8-47DD-A980-6494B09F3AF3}, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\INTERFACE\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\INTERFACE\{BD51A48E-EB5F-4454-8774-EF962DF64546}, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{BD51A48E-EB5F-4454-8774-EF962DF64546}, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{BD51A48E-EB5F-4454-8774-EF962DF64546}, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{C661BE9A-11D8-47DD-A980-6494B09F3AF3}, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\WOW6432NODE\TYPELIB\{C661BE9A-11D8-47DD-A980-6494B09F3AF3}, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\CLSID\{AE198C69-7358-4856-9029-F4C0FAD524C1}\InprocServer32, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\CLSID\{BA827421-E282-479E-AE60-34796877B8AE}\InprocServer32, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\Restoro.Engine.1, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\Restoro.Engine, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Restoro, Quarantined, [577], [551615],1.0.6383
PUP.Optional.Restoro, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\RestoroActiveProtection, Quarantined, [577], [551613],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\APP PATHS\Restoro.exe, Quarantined, [577], [551617],1.0.6383
PUP.Optional.Restoro, HKCU\SOFTWARE\Restoro, Quarantined, [577], [551610],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\Restoro, Quarantined, [577], [551614],1.0.6383
PUP.Optional.Restoro, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\APP PATHS\Restoro.exe, Quarantined, [577], [551617],1.0.6383

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 13
PUP.Optional.Restoro, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\RESTORO, Quarantined, [577], [551604],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\Temp\20180817_0857\DownloaderTemp, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\Temp\20180817_0857, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\Results, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\Temp, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\bin, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\AV, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\PROGRAMDATA\RESTORO, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\bin, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\PROGRAM FILES\RESTORO, Quarantined, [577], [551606],1.0.6383

File: 66
PUP.Optional.Restoro, C:\PROGRAM FILES\RESTORO\AX.DLL, Quarantined, [577], [551619],1.0.6383
PUP.Optional.Restoro, C:\PROGRAM FILES\RESTORO\BIN\RESTOROPROTECTION.EXE, Quarantined, [577], [551613],1.0.6383
PUP.Optional.Restoro, C:\USERS\PUBLIC\DESKTOP\RESTORO.LNK, Quarantined, [577], [551608],1.0.6383
PUP.Optional.Restoro, C:\WINDOWS\RESTORO.INI, Quarantined, [577], [551609],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Help & Support.lnk, Quarantined, [577], [551604],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Privacy Policy.lnk, Quarantined, [577], [551604],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Restoro.lnk, Quarantined, [577], [551604],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Run in safe mode.lnk, Quarantined, [577], [551604],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Terms of Use.lnk, Quarantined, [577], [551604],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Uninstall Instructions.lnk, Quarantined, [577], [551604],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Uninstall.lnk, Quarantined, [577], [551604],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\avupdate.exe, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\avupdate_msg.avr, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\cacert.crt, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\HBEDV.KEY, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\msvcr120.dll, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\productname.dat, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\savapi.exe, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\savapi_restart.exe, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\savapi_stub.exe, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\xbvRei.vdf, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\Results\restoro-service-setup.log, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\Results\restoro-service-updater.log, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\active_protection.txt, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\conf.res, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\urls.set, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857\installed.rec, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857\junk_results.xml, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857\out.log, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857\RegistryScanRes.xml, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857\restoro.2.log, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857\restoro.log, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857\StabilityScanRes.xml, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857\vars.res, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\Temp\20180817_0857\ImageArray.ini, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\conf.res, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\res-v01.ini, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\restoro.ext, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\ProgramData\Restoro\TechSupportApp.ini, Quarantined, [577], [551605],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroScanner.exe, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroService.exe, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroUI.exe, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroUpdater.exe, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\ax.lza, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\engine.dll, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\engine.lza, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\LZMA.EXE, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\msvcr120.dll, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro Help & Support.url, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro Privacy Policy.url, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro Terms of Use.url, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro Uninstall Instructions.url, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro.exe, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\RestoroAM.exe, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoroicon.ico, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\RestoroMain.exe, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\RestoroSafeMode.exe, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro_SafeMode.ico, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro_uninstall.ico, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro_website.ico, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\savapi.dll, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\TechSupportApp.exe, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\Program Files\Restoro\uninst.exe, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\DOCUMENTS AND SETTINGS\PUBLIC\Desktop\Restoro.lnk, Quarantined, [577], [551606],1.0.6383
PUP.Optional.Restoro, C:\USERS\{username}\DESKTOP\RESTORO.EXE, Quarantined, [577], [551611],1.0.6383
PUP.Optional.Restoro, C:\USERS\{username}\APPDATA\LOCAL\TEMP\RESTOROSETUP.EXE, Quarantined, [577], [551611],1.0.6383

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

Add an exclusion

Should users wish to keep this program and exclude it from being detected in future scans, they can add the program to the exclusions list. Here’s how to do it.

  • Open Malwarebytes for Windows.
  • Click the Detection History
  • Click the Allow List
  • To add an item to the Allow List, click Add.
  • Select the exclusion type Allow a file or folder and use the Select a folder button to select the main folder for the software that you wish to keep.
  • Repeat this for any secondary files or folder(s) that belong to the software.

If you want to allow the program to connect to the Internet, for example to fetch updates, also add an exclusion of the type Allow an application to connect to the internet and use the Browse button to select the file you wish to grant access.

Traces/IOCs

You may see these entries in FRST logs:

(Restoro) C:\Program Files\Restoro\bin\RestoroProtection.exe
(Restoro) C:\Program Files\Restoro\bin\RestoroService.exe
(Restoro) C:\Program Files\Restoro\RestoroMain.exe
R2 RestoroActiveProtection; C:\Program Files\Restoro\bin\RestoroProtection.exe [9070432 2018-08-07] (Restoro)
C:\ProgramData\Restoro
C:\Program Files\Restoro
C:\Users\Public\Desktop\Restoro.lnk
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro
C:\Windows\restoro.ini

Restoro (HKLM\...\Restoro) (Version: 2.0.0.4 - Restoro)

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