Related blog content
Stolen security logos used to falsely endorse PUPs
PUP.Optional.Restoro is Malwarebytes’ detection name for a system optimizer called Restoro.
Users of affected systems may have seen these warnings during install:
and this entry in their list of installed Programs and Features:
PUP.Optional.Restoro is a system optimizer. These so-called “system optimizers” often use intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems. This one gains persistence by installing a service called RestoroActiveProtection.
PUP.Optional.Restoro is usually installed by the users themselves under false pretences.
Malwarebytes protects users from PUP.Optional.Restoro by using real-time protection.
Malwarebytes can detect and remove PUP.Optional.Restoro without further user interaction.
A Malwarebytes log of removal will look similar to this:
Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 8/17/18 Scan Time: 9:12 AM Log File: f8554257-a1ec-11e8-9987-00ffdcc6fdfc.json Administrator: Yes -Software Information- Version: 3.5.1.2522 Components Version: 1.0.391 Update Package Version: 1.0.6383 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: {computername}\{username} -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 251266 Threats Detected: 109 Threats Quarantined: 109 Time Elapsed: 3 min, 20 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 3 PUP.Optional.Restoro, C:\PROGRAM FILES\RESTORO\BIN\RESTOROPROTECTION.EXE, Quarantined, [577], [551613],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroService.exe, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\RestoroMain.exe, Quarantined, [577], [551606],1.0.6383 Module: 5 PUP.Optional.Restoro, C:\PROGRAM FILES\RESTORO\AX.DLL, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, C:\PROGRAM FILES\RESTORO\BIN\RESTOROPROTECTION.EXE, Quarantined, [577], [551613],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroService.exe, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\engine.dll, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\RestoroMain.exe, Quarantined, [577], [551606],1.0.6383 Registry Key: 22 PUP.Optional.Restoro, HKCU\SOFTWARE\Local AppWizard-Generated Applications\Restoro, Quarantined, [577], [551612],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\CLSID\{BA827421-E282-479E-AE60-34796877B8AE}, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\CLSID\{AE198C69-7358-4856-9029-F4C0FAD524C1}, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\TYPELIB\{C661BE9A-11D8-47DD-A980-6494B09F3AF3}, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\INTERFACE\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\INTERFACE\{BD51A48E-EB5F-4454-8774-EF962DF64546}, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{BD51A48E-EB5F-4454-8774-EF962DF64546}, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{BD51A48E-EB5F-4454-8774-EF962DF64546}, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{C661BE9A-11D8-47DD-A980-6494B09F3AF3}, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\WOW6432NODE\TYPELIB\{C661BE9A-11D8-47DD-A980-6494B09F3AF3}, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\CLSID\{AE198C69-7358-4856-9029-F4C0FAD524C1}\InprocServer32, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\CLSID\{BA827421-E282-479E-AE60-34796877B8AE}\InprocServer32, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\Restoro.Engine.1, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\Restoro.Engine, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Restoro, Quarantined, [577], [551615],1.0.6383 PUP.Optional.Restoro, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\RestoroActiveProtection, Quarantined, [577], [551613],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\APP PATHS\Restoro.exe, Quarantined, [577], [551617],1.0.6383 PUP.Optional.Restoro, HKCU\SOFTWARE\Restoro, Quarantined, [577], [551610],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\Restoro, Quarantined, [577], [551614],1.0.6383 PUP.Optional.Restoro, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\APP PATHS\Restoro.exe, Quarantined, [577], [551617],1.0.6383 Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 13 PUP.Optional.Restoro, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\RESTORO, Quarantined, [577], [551604],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\Temp\20180817_0857\DownloaderTemp, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\Temp\20180817_0857, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\Results, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\Results, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\Temp, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\bin, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\AV, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\PROGRAMDATA\RESTORO, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\bin, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\PROGRAM FILES\RESTORO, Quarantined, [577], [551606],1.0.6383 File: 66 PUP.Optional.Restoro, C:\PROGRAM FILES\RESTORO\AX.DLL, Quarantined, [577], [551619],1.0.6383 PUP.Optional.Restoro, C:\PROGRAM FILES\RESTORO\BIN\RESTOROPROTECTION.EXE, Quarantined, [577], [551613],1.0.6383 PUP.Optional.Restoro, C:\USERS\PUBLIC\DESKTOP\RESTORO.LNK, Quarantined, [577], [551608],1.0.6383 PUP.Optional.Restoro, C:\WINDOWS\RESTORO.INI, Quarantined, [577], [551609],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Help & Support.lnk, Quarantined, [577], [551604],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Privacy Policy.lnk, Quarantined, [577], [551604],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Restoro.lnk, Quarantined, [577], [551604],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Run in safe mode.lnk, Quarantined, [577], [551604],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Terms of Use.lnk, Quarantined, [577], [551604],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Uninstall Instructions.lnk, Quarantined, [577], [551604],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Uninstall.lnk, Quarantined, [577], [551604],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\avupdate.exe, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\avupdate_msg.avr, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\cacert.crt, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\HBEDV.KEY, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\msvcr120.dll, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\productname.dat, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\savapi.exe, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\savapi_restart.exe, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\savapi_stub.exe, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\xbvRei.vdf, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\Results\restoro-service-setup.log, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\Results\restoro-service-updater.log, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\active_protection.txt, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\conf.res, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\urls.set, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857\installed.rec, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857\junk_results.xml, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857\out.log, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857\RegistryScanRes.xml, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857\restoro.2.log, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857\restoro.log, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857\StabilityScanRes.xml, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.0.4\RUN20180817_0857\vars.res, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\Temp\20180817_0857\ImageArray.ini, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\conf.res, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\res-v01.ini, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\restoro.ext, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\ProgramData\Restoro\TechSupportApp.ini, Quarantined, [577], [551605],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroScanner.exe, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroService.exe, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroUI.exe, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroUpdater.exe, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\ax.lza, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\engine.dll, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\engine.lza, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\LZMA.EXE, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\msvcr120.dll, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro Help & Support.url, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro Privacy Policy.url, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro Terms of Use.url, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro Uninstall Instructions.url, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro.exe, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\RestoroAM.exe, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\Restoroicon.ico, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\RestoroMain.exe, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\RestoroSafeMode.exe, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro_SafeMode.ico, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro_uninstall.ico, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro_website.ico, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\savapi.dll, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\TechSupportApp.exe, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\Program Files\Restoro\uninst.exe, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\DOCUMENTS AND SETTINGS\PUBLIC\Desktop\Restoro.lnk, Quarantined, [577], [551606],1.0.6383 PUP.Optional.Restoro, C:\USERS\{username}\DESKTOP\RESTORO.EXE, Quarantined, [577], [551611],1.0.6383 PUP.Optional.Restoro, C:\USERS\{username}\APPDATA\LOCAL\TEMP\RESTOROSETUP.EXE, Quarantined, [577], [551611],1.0.6383 Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)
Should users wish to keep this program and exclude it from being detected in future scans, they can add the program to the exclusions list. Here’s how to do it.
If you want to allow the program to connect to the Internet, for example to fetch updates, also add an exclusion of the type Allow an application to connect to the internet and use the Browse button to select the file you wish to grant access.
You may see these entries in FRST logs:
(Restoro) C:\Program Files\Restoro\bin\RestoroProtection.exe (Restoro) C:\Program Files\Restoro\bin\RestoroService.exe (Restoro) C:\Program Files\Restoro\RestoroMain.exe R2 RestoroActiveProtection; C:\Program Files\Restoro\bin\RestoroProtection.exe [9070432 2018-08-07] (Restoro) C:\ProgramData\Restoro C:\Program Files\Restoro C:\Users\Public\Desktop\Restoro.lnk C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro C:\Windows\restoro.ini Restoro (HKLM\...\Restoro) (Version: 2.0.0.4 - Restoro)
Select your language