PUP.Optional.DriverDoc

Short bio

PUP.Optional.DriverDoc is an AdwCleaner detection for a Windows system optimizer by Solvusoft. These so-called “system optimizers” use intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems.

DriverDoc GUI

Symptoms

Users may notice the DriverDoc GUI and matching icons on the desktop, in the Start menu, and on the Task bar. They may also see a Scheduled Task called DriverDoc Auto Start.

DriverDoc Scheduled Task

Solvusoft DriverDoc in list of installed Programs and features

Type and source of infection

PUP.Optional.DriverDoc is usually installed by the user, due to aggressive advertising.

Remediation

Malwarebytes’ AdwCleaner can detect and remove PUP.Optional.DriverDoc

1. Please download AdwCleaner to your desktop.
2. Double-click adwcleaner_{version}.exe and follow the prompts to install the program.
3. Once the program has fully installed, select Scan Now on the Dashboard.
4. If an update of the definitions is available, it will be implemented before the rest of the scanning procedure.
5. When the scan is complete, make sure that all Threats are selected, and click Clean & Repair.
6. Restart your computer when prompted to do so.

Protection

AdwCleaner is a removal tool only, so it does not offer protection. If you want to try out Malwarebytes protection you can use the button in AdwCleaner labelled “Try Malwarebytes Protection Free”.

Malwarebytes provides real-time protection against PUP.Optional.DriverDoc and detects it as part of the family PUP.Optional.Solvusoft.

Malwarebytes blocks DriverDoc as Solvusoft

Remediation

Malwarebytes can detect and remove PUP.Optional.Solvusoft without further user interaction.

1. Please download Malwarebytes to your desktop.
2. Double-click MBSetup.exe and follow the prompts to install the program.
3. When your Malwarebytes for Windows installation completes, the program opens to the Welcome to Malwarebytes screen.
4. Click on the Get started button.
5. Click Scan to start a Threat Scan.
6. Click Quarantine to remove the found threats.
7. Reboot the system if prompted to complete the removal process.

AdwCleaner can remove PUP.Optional.DriverDoc following this procedure:

• Download AdwCleaner and save it to your desktop.
• Shut down your antivirus to avoid any conflicts.
• Right mouse click AdwCleaner and select Run as administrator.
• Click on I Agree to the Terms of Use.
• When AdwCleaner opens, click on Scan.
• After the scan has completed, click on Clean.
• At the information screen, click on OK.
• Once done, it will ask you to reboot. Allow the reboot—it is very important!

Traces/IOCs

Associated files:

%APPDATA%\Solvusoft\DriverDoc

%PROGRAMFILES%\Solvusoft\DriverDoc

%WINDIR%\Installer\{4D0A0750-B034-4DF8-97DE-26F1212AC2FF}

Domains:

driverdoc.com